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If you are not completely satisfied with the items you have purchased from ItsOnSale, simply contact a Customer Service Specialist at 1-510-922-9954 (M-F 8:00 AM to 5:00 PM PST), or send an email to customerservice@ItsOnSale.com to obtain a Return Merchandise Authorization number (RMA). We will accept returns within 30 days from the date of your package are delivered for a refund, replacement, or credit.

The product must be unused/uninstalled, complete and in its original packaging. Any item received in a defective condition will immediately be replaced or can be returned for a full refund only when a replacement product is unavailable, with no questions asked. The item must first be returned to us and inspected before a refund or exchange can take place. If there is extensive damage to the carton, refuse the order and contact a Customer Service Specialist immediately and have your order number available.
All custom or special orders are final. Installed parts will not be accepted for return/exchange (unless it is a warranty issue).

Orders will be assessed a 15% restocking fee if the customer elects to return the item for a refund. The restocking fee does not apply to clothing or shoes and remember that the restocking fee is waived if store credit is chosen or if you are exchanging merchandise.

Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only. Labor charges are non refundable. Overnight, 2nd Day or other premium shipping options are not reimbursable. You can expect a refund within 10 days of our receiving your returned product. You will be responsible for the return shipping cost of non-defective products.

If you receive your order and determine that the item you were shipped does not match the description and/or the picture of the item on our website, please contact us immediately and we will resolve the situation in a timely fashion and reimburse return ground freight. ItsOnSale is not responsible for typographical or photographic errors on our website. While we make every effort to insure that our website is current and 100% accurate, we acknowledge that on occasion errors do occur and ask for your patience and cooperation if a mistake is discovered so we can resolve as soon as possible.

• Contact a Customer Service Specialist via telephone or email below for a Return Authorization number.
• Telephone Number: 510-922-9954
• Telephone’s business hours are 8:00 AM to 5:00 PM Pacific Standard Time (Monday to Friday, excluding holiday).
• Email Address: CustomerServide@ItsOnSale.com
• We will attempt to respond to your email within 24 hours.
• Pack the item securely in the original package, and write the RMA Number in black marker on the package.
• Enclose a copy of the RMA with the item. Be sure to keep a copy for your records.
• The item must be returned in new condition, in original packaging, and include all blank warranty cards, manuals and accessories to insure a full credit.
• We cannot accept C.O.D. deliveries.

For your protection, we recommend that you use an insured shipping method for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to: